Privacy Policy

1. Overview & Scope

HOA Compliance Hub ("we," "our," or "us") provides a cloud-based statutory municipal compliance, life-safety ordinance tracking, and notification management platform for condominium and homeowners associations across the United States. This Privacy Policy details our practices concerning data collection, storage, processing, and protection when you use our website (hoacompliancehub.com) and software services.

2. Information We Collect

To deliver compliance reminders, statutory inspection alerts, and board portal services, we collect:

• Contact Details: Full name, professional or board title, property address, email address, and mobile telephone number.
• HOA & Property Data: Building height, stories, unit count, year built, municipal jurisdiction, and compliance filing records.
• Communication Records: Transactional email logs, SMS dispatch logs, opt-in timestamps, and consent records.
• Billing Information: Payment processing data handled securely through our PCI-DSS compliant partner, Stripe. We do not store raw credit card numbers.

3. Purpose & Use of Data

We utilize collected information solely for operational and statutory compliance objectives:

• Calculating and alerting community stakeholders to impending statutory deadlines (e.g., Florida SB 4-D / HB 1021 Milestone Inspections, NYC Local Law 11, Chicago Facade Safety Ordinance 13-196, California SB 326 Balcony Inspections).
• Dispatching automated A2P SMS notifications and emergency life-safety notices to consented board members and residents.
• Providing role-based access control (RBAC) within your community's isolated tenant portal.
• Maintaining audit trails for municipal inspector and regulatory verification.

4. SMS Data Sharing & Consent

SMS communications are strictly transactional and administrative. Message frequency varies based on municipal inspection timelines and scheduled board deadlines. Standard message and data rates may apply. You may opt out at any time by replying STOP to any SMS message, or text HELP for assistance.

5. Service Providers & Subprocessors

We partner with trusted infrastructure providers strictly to execute necessary application functions:

• Twilio Inc.: Cloud SMS and telephony provider utilized solely for the transmission of transactional compliance text messages.
• Google Cloud Platform (GCP): Secure hosting, database storage, and document vaulting with 256-bit AES encryption.
• SMTP2GO: Transactional SMTP relay utilized for delivering compliance email reminders.
• Stripe: PCI-DSS Level 1 certified subscription billing infrastructure.

6. Data Security & Storage Architecture

All client data is isolated via multi-tenant database partitioning. We enforce TLS 1.3 encryption in transit and AES-256 bit encryption at rest for all database volumes and document repositories. Private documents, association bylaws, and member contact lists are never utilized to train public artificial intelligence models.

7. Your Rights & Contact Information

You have the right to view, update, export, or request deletion of your personal data at any time. For privacy inquiries, opt-out requests, or compliance audit records, please contact: