Customer Support & Contact
Reach our team directly for billing inquiries, subscription assistance, technical support, or platform onboarding.
Email Inquiries
Send questions regarding billing, subscriptions, invoices, or system support directly to our team.
Typical response: < 2 hours
Telephone Line
Speak directly with support representatives for urgent matters or property onboarding questions.
Mon–Fri: 9:00 AM – 6:00 PM EST
Business Hours
Providing responsive customer care for condo boards, managers, and community leaders nationwide.
Assistance Topics We Support
Whether you are an active board member, property manager, or prospective subscriber, we provide assistance with:
Billing & Stripe Invoices
Payment method updates, official tax receipts, tier adjustments, and subscription cancellation support.
Technical & Account Support
User access, Google Cloud storage vault uploads, SMS delivery status, and board review configurations.
Compliance Ordinance Guidance
Information on statutory ordinance timelines for Florida SB 4-D, NYC Local Law 11, and Chicago Facade rules.
Direct Inquiry Form
Fill out this form to send a message directly to customer support.
Frequently Asked Questions
Merchant & Customer Support Disclosures
HOA Compliance Hub is operated by Ralph Burgos. We are committed to prompt resolution of customer inquiries, billing questions, and technical support. You can reach customer service via email at ralphburgos@gmail.com or phone at (347) 635-4401.